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Interactive Voice Response System
Survey questions are framed and delivered over IVRS.
  • Questions and options are first created in Click4Survey.
  • The survey is then posted onto voice gateways.
  • When the customer dials into the IVRS hosted phone number, the survey kickstarts and guides the user through the questions.
  • Responses from the user are collected through the phone keystrokes.
  • The results of the survey are stored in to the central survey results store.
  • Reports for IVRS survey questions can be generated in real-time.